QuickBooks Desktop Support
Help with errors, slow files, updates and everyday questions in QuickBooks Desktop.
What you get
A fix or a clear next step, with notes on what we changed.
20 services
Services
Everything we do in QuickBooks, from a one-off fix to multi-user setup and training. Press Add to enquiry on any service and send one message for all of them.
Showing all 20 services
S-01 · Desktop
S-02 · Users
Multi-User Setup
Set up QuickBooks so several people can work in the same company file at the same time.
What you get
Host computer set up, workstations connected and a tested multi-user file.
S-03 · Users
Software Users Setup
Add each person as their own user, choose what they can see and change, and keep a clear access list.
What you get
Users created, roles set and a short access list for your records.
S-04 · Enterprise
QuickBooks Enterprise Solutions
Help with Enterprise features, workflows and reports for larger teams and bigger files.
What you get
Setup notes, saved reports and a workflow that fits your team.
S-05 · Cloud
Enterprise Hosting Setup Help
Plan and set up hosted access with a hosting provider, so a remote team can use QuickBooks Enterprise from anywhere.
What you get
Hosted access planned, users connected and a tested sign-in.
S-06 · Enterprise
Enterprise Pricing & Cost Review
Compare Enterprise options and costs against what your team actually needs.
What you get
A written comparison and a recommendation. Prices are set by Intuit.
S-07 · Enterprise
Enterprise Technical Support
Help with Enterprise errors, speed problems and company file issues.
What you get
The cause found, a fix applied after a backup and notes for your records.
S-08 · Enterprise
Enterprise Training
Hands-on sessions so your team learns Enterprise the way they will use it every day.
What you get
A session plan, live practice and a short guide for your team.
S-09 · Setup
New Company File Setup
Create the company file with your lists, items, customers and vendors in the right places.
What you get
A ready company file and a short walkthrough.
S-10 · Desktop
Installation & Updates
Install, upgrade or update QuickBooks Desktop and check that it opens cleanly.
What you get
QuickBooks installed or updated and tested on each computer.
S-11 · Desktop
Backup & Restore Setup
Set up regular backups and test that you can restore them.
What you get
A backup routine and a restore test you have seen work.
S-12 · Desktop
Company File Repair Guidance
Steps to check and repair damaged or slow company files, after a backup.
What you get
A checked file, a list of what was done and advice to stop it happening again.
S-13 · Setup
Data Import & Conversion
Bring customers, vendors, items and balances into QuickBooks from spreadsheets or other software.
What you get
Lists imported, counts checked and a mismatch list.
S-14 · Cloud
Desktop to Online Move
Move from QuickBooks Desktop to QuickBooks Online with the data checked.
What you get
Data moved, totals compared and a walkthrough of the new screens.
S-15 · Cloud
QuickBooks Online Support
Help with QuickBooks Online settings, users and everyday questions.
What you get
Settings checked, a fix or a clear next step.
S-16 · Cloud
Bank Feed Connection Help
Connect bank and card feeds, and fix feeds that stopped working.
What you get
Feeds connected and a test download checked with you.
S-17 · Desktop
Printer, Forms & Template Setup
Set up printing for checks, invoices and other forms, and tidy your templates.
What you get
Forms printing correctly and saved templates.
S-18 · Setup
Payroll Setup in QuickBooks
Set up payroll items, employees and schedules inside QuickBooks.
What you get
Payroll items and employees set up and checked with you.
S-19 · Setup
Reports & Dashboard Setup
Build and save the reports your team uses, so they run in one click.
What you get
Saved reports, memorised groups and a short guide.
S-20 · Setup
User Training Sessions
One-to-one or small-group training on the parts of QuickBooks your team uses daily.
What you get
Live practice on your own file and a quick reference sheet.
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Not sure what you need?
Start from your problem
| If you are saying | You probably need |
|---|---|
| Several people need QuickBooks at once | Multi-User Setup |
| A new person needs access | Software Users Setup |
| QuickBooks keeps showing an error | QuickBooks Desktop Support, Enterprise Technical Support |
| My file is slow or damaged | Company File Repair Guidance, Backup & Restore Setup |
| My team works from home | Enterprise Hosting Setup Help, Multi-User Setup |
| We are outgrowing Pro or Premier | QuickBooks Enterprise Solutions, Enterprise Pricing & Cost Review |
| I am new to QuickBooks | New Company File Setup, User Training Sessions |
| I want to move to the cloud | Desktop to Online Move |
Every job
How a support job runs
The same five steps, whether it is a quick fix or a full setup.
Step 1
Contact
Tell us your version and the problem.
Step 2
Quote
Scope and fee in writing.
Step 3
Backup
We confirm a backup before changes.
Step 4
Session
Remote or phone, with you in control.
Step 5
Notes
A short note of what changed.
Ways to get help
Three ways to work with us
Each option builds on the one before. Fees are confirmed in a written quote, and you can change the plan later.
Single Fix
Best for: One problem, one sessionFee: quote on request- Remote or phone session
- Problem diagnosed
- Notes on what we changed
Setup Project
Best for: New setup, multi-user access, users or hosting setup helpFee: quote on request- Everything in Single Fix, plus
- Plan and checklist agreed in writing
- Backup before changes
- Setup and testing with your team
- Handover notes
Ongoing Support
Best for: Teams that use QuickBooks every dayFee: quote on request- Everything in Setup Project, plus
- Monthly check-in
- Sessions booked ahead of single requests
- Backup and update check
- User access review
Not sure?
Quick help finder
Fees
How our fees work
You always get the fee in writing before work begins. The method depends on the kind of job.
Per session
For a single fix or a training session.
Fixed fee
For a defined setup project, such as multi-user setup or moving to QuickBooks Online.
Monthly
For ongoing support, backup checks and user reviews.
Tell us what is not working in QuickBooks. We will tell you how we can help.
Use the form and your message reaches support@quickdeskk.com directly.