Refund Policy & Terms

1. Refund policy

Fees are quoted in writing before work begins. We want you to be satisfied with our work. This is how refunds are handled.

• Before work starts: a full refund of any fee paid, if you cancel within 7 days of payment and we have not started.
• Work in progress: if you cancel after we start, we refund the part of the fee for work not yet performed. Work already done is charged at the agreed rate, or at our standard session rate if the job was a fixed fee.
• Completed work: fees for completed support sessions, finished setup work and training sessions that have taken place are not refundable.
• If we cannot fix it: if we cannot solve the problem we were engaged to solve, and the cause is within QuickBooks and our agreed scope, we will discuss a fair refund of the related fee. Some problems are caused by Intuit's software, your computers or your network and are outside our control.
• Our error: if we make a mistake that affects you, we correct it at no charge.
• Third-party costs: QuickBooks licences and subscriptions, Intuit support plans and hosting provider fees are charged by those providers and are not refundable by us.
• Ongoing support: cancel with 30 days written notice. The current month is billed in full and no refund is given for a partial month.
• Rescheduling: please tell us at least 24 hours before a booked session if you need to move it.
• Information not provided: if we cannot start or finish because the information or access we asked for was not provided, the engagement may be closed. Fees for work already done remain payable.
• Dissatisfaction: if you are unhappy with the work, tell us first. We will review it and either correct it or discuss a fair outcome.

2. How to request a refund

Email support@quickdeskk.com with your name, the service, the date and the amount paid, and the reason. We reply within 3 business days. Approved refunds go back to the original payment method within 7 to 10 business days. Please contact us before disputing a charge with your bank, so we can resolve it directly.

3. Terms of service

• Acceptance: by engaging QUICK DESKK, paying an invoice or approving a quote, you agree to these terms.
• Scope: we perform only the services described in our written quote or engagement email. Work outside that scope needs a new quote.
• What we do not do: we provide QuickBooks support, setup and training. We do not provide bookkeeping, accounting or tax services or advice.
• Your responsibilities: you agree to give us accurate information, to be present for sessions, to give the access we need for the agreed work, and to keep your computers, network and software licences in working order.
• Backups: before we change a company file we ask you to make a backup, or we help you make one. If you choose to continue without a backup, you accept the risk of data loss.
• Remote sessions: a remote session starts only when you allow it. We tell you in advance what we need access to. You can watch the session and end it at any time. We do not install software without telling you.
• Passwords and sensitive data: for setup work we may need an admin login for QuickBooks. Do not send bank logins, card numbers or Social Security numbers by email or through our website form. Change any temporary password after the session.
• Your data: we use your company data only to do the work you asked for. If we need a copy of your company file, we tell you first, keep it only as long as needed and delete it when the work is finished.
• Confidentiality: we keep your business information confidential and use it only to deliver your services, except where the law requires disclosure.
• Timing: dates depend on receiving what we ask for, and on your availability for sessions. Delays can change the plan and the fee.
• Fees and payment: fees are due as stated in the quote or invoice. We may pause work on overdue accounts. Fees for ongoing support can change with 30 days written notice.
• Third-party software: QuickBooks, hosting services and payment services belong to their providers. Their fees, outages and terms are outside our control. QuickBooks is a trademark of Intuit Inc. QUICK DESKK is an independent business and is not affiliated with, endorsed by or sponsored by Intuit.
• No guaranteed outcomes: software problems can have causes we cannot control, so we cannot guarantee that a particular problem will be solved.
• Responsibility for decisions: you remain responsible for your business decisions and for reviewing your own data.
• Limit of liability: to the extent the law allows, our liability for any claim is limited to the fees you paid us for the service in question. We are not liable for indirect or consequential losses.
• Disputes: please contact us first so we can try to resolve the issue directly. These terms are governed by the laws of the state where QUICK DESKK is registered.
• General information: the guides, checklists and comparisons on this website are general information, not advice for your situation.
• Changes: we may update these terms. The version published on this page on the date of your engagement applies to that engagement.

4. Website privacy

• What the contact form collects: the details you type into it, such as your name, email, phone number, business name, state, QuickBooks version and message.
• How it is used: only to reply to you and to provide the services you ask about. We do not sell your details.
• How it is delivered: the form is sent to our support inbox through a third-party form service.
• Saved in your browser: your theme, text size, checklist ticks, selected services and unsent form draft are kept in your own browser. They are not sent to us. The draft is cleared after you send the form.
• Fonts and links: this site loads fonts from Google Fonts. Links to other sites are covered by those sites' own policies.
• Your choices: email us to ask for a copy of your details or to have them deleted, subject to records we must keep by law.

5. Questions

Email support@quickdeskk.com or call +1 805-873-8874.